Robotic Process Automation


We at Niyama strive to help our clients to grow their businesses.  Niyama using Robotic process automation automate & transform the clients existing business processes using IT. We help our clients to identify the business process which can be re-engineered using Robotic process automation thus reducing costs and time while increasing accuracy & efficiency.

What is RPA?

Robotic Process Automation is the latest trend that is taking the industries by storm worldwide. RPA enables automation of repeatable tasks and process that is generally carried out by humans.

A perfectly implemented RPA will achieve better performance, efficiency & customer experience for all of the implemented business activities around the work.  Automation solutions saves time and money for company.  ROI from robotics process automation implementation is much quicker and the percentage of ROI is much higher in case of RPA

According to a white paper by McKinsey, “RPA is a promising new development in business automation that offers a potential ROI of 30–200 percent—in the first year.”



According to a global survey conducted by Servicenow in 2017, about 86% of companies are expected to hit their breaking point and will require intelligent automation to help them keep up by the year 2020. The inevitability of it aside, there are various benefits of automating your business processes as much as possible. Some of the key benefits of automation are:

Improved Efficiency

Reduced human intervention, quicker processing leading to high efficiency.

Increased Compliance

Improved data logs and process tracking results in increased compliance and identifying compliance-related issues.

Greater Productivity

Software monitored by software resulting in a substantial increase in productivity.

Skill distribution

Skille workers will be freed up to apply their knowledge and experience to more important projects that drive innovation and growth.

Eradicate Human Error

Reduced human intervention and dependency greatly reduces the potential for human error

Save Cost

Automation of otherwise manual processes reduces operational costs and saves money and increases ROI over time.

Lower Attrition

Employees matched to jobs aligned with their skills tend to stick around for longer, leading to lower attrition rates.



Business Process Automation

Leveraging RPA technology, we implement business process automation solutions that are entitled to increase productivity by eradicating bottlenecks and manual interventions.

Automated Assistant

With differentiated skills of our team, we excel in building Intelligent Virtual Assistants offering intuitive and automated experience through all digital channels to engage users in natural conversation using Voice or Text.

Incoming Customer E-mail Query Processing:

If you are a support Organization that needs to answer to those thousands of mails that get bombarded at your inboxes for responses, you could definitely get away from that situation and have RPA look after them for you. Common issues or emails can be segregated to groups and responses to such emails can be given by the RPA solution whereas the critical ones which are not ascertained into a group can be handled by the respective personnel.

Payroll Processing:

Payroll processing is one such an example that needs manual intervention month after month, every year. A RPA system can be used instead to extract the details that are required from hand-written timesheets and calculate the pay from their stipulated CTC’s and pay them as well (by making the necessary bank transactions as well).



Reduced cost: By automating tasks, cost savings of nearly 30% can be achieved. Software robots also cost less than a full-time employee.

Better customer experience: Deploying RPA frees up your high-value resources to be put back on the front line ensuring your customer success.

Lower operational risk: By eliminating human errors such as tiredness or lack of knowledge, RPA reduces the rate of errors thereby providing a lower level of operational risk.

Improved internal processes: In order to leverage AI and RPA, companies are forced to define clear governance procedures. This, in turn, allows for faster internal reporting, on-boarding and other internal activities.

It does not replace existing IT systems:  One of the biggest advantages of using a virtual workforce, or an RPA bot is that it does not require you to replace your existing systems. Instead, RPA can leverage your existing systems, the same way a human employee can.



  • Qualified and dedicated RPA specialists having enriching experience of delivering industry-specific RPA solutions
  • Proven capability to manage enterprise-wide RPA efforts using our proven Center of Excellence framework
  • End-to-end delivery and maintenance services with flexible support from product specialists
  • Evolved accelerators to enhance Speed to Market for each lifecycle phase that can be modified to suit exact customer requirements
  • Sophistication to handle key RPA product platforms like Blue Prism, NICE, OpenSpan and UiPath

Application Development


Technology is evolving everyday and newer Software platforms are getting introduced in the Market at a faster rates nowadays. Matching today’s Technology with Complex Business demands

require a expert team of programmers with skills from .Net, Java to Python and Mean Stacks to name a few. Niyama’s proven expert team can develop a effective prototype and ready-to-instal

software Applications for any platform. The team managed by dedicated Project Managers and Program Managers will make your projects a success.


Application Development Process flow

Engage  work with the client to understand the exact requirements for the required application development. Understand the risks and challenges they are currently facing and the benefits they would derived from the Application going to be developed

Analysis  Engage with the respective stake holders and users who directly impacts the outcome of the project and understand in depth like number of screens, what data needs to captured, what are the data sources etc

Prepare initial charter break down all the requirements in to user stories and create the required backlogs

Sprint based on the user stories and backlogs plan your ongoing sprint

Review hold review meetings to review the current development, check on the user stories whether it is still relevant or it has to be modified

Beta releases break down your application into small individual managable units and deploy it as and when those are ready

Deployment & Support once the entire development is completed prepare a proper deployment & monitoring strategy

Different web application architecture we implemented as follows, but not limited

  • Single page applications (SPA)
  • Microservices

Serverless architectures


As popularized by modern frontend JavaScript frameworks like React, Angular, Vu, Node, an app is usually built as a single page application: only load the application code (HTML, CSS, JavaScript) once, and when interact with the application, what generally happens is that JavaScript intercepts the browser events and instead of making a new request to the server that then returns a new document, the client requests some JSON or performs an action on the server but the page that the user sees is never completely wiped away, and behaves more like a desktop application. These Single page applications are built in JavaScript (or at least compiled to JavaScript) and work in the browser.


Microservices architectural style defines a setup, where application components are standalone applications of their own. These independent application components talk to each other either using RMI (Remote Method Invocation), Restful Web Services or Push Messaging

Serverless architecture

Serverless architectures refer to applications that significantly depend on third-party services (knows as Backend as a Service or “BaaS”) or on custom code that’s run in ephemeral containers (Function as a Service or “FaaS”), we are using Azure Functions